Statusboard
Open issues from the community
Here you will find current problems, anomalies and requests that have been reported to me by the community. I collect them and document the current status as I know it. Do you have new findings on a point? Or are you experiencing something that is still missing here? Then simply write to me at charge@evspeicher.eu – every tip helps us all.
Important note: This overview here is new as of 6 April 2025. I have not reproduced the previous history of the individual points in detail, as it is sometimes difficult to reconstruct.
Quick selection
Software & Electronics
Failure of all assistance systems at certain locations
At certain locations, all assistance systems reproducibly fail for a short time. Corresponding warning lights indicate this. A short time later, all assistance systems are available again. I have received several dozen reports from all over Europe.
Affected vehicles: ENYAQ, ELROQ, SW4.x, SW5.x
Cause: Currently still unknown, it is suspected that external interference factors are affecting the system of the Skoda electric car.
Workaround: None known, continue driving and wait until the systems are active again.
Progress / current status
First mentioned in Community News February 2025
Display failure or display error
The 13″ infotainment display shows graphic errors or moving patterns and can no longer be operated.
Affected vehicles: ENYAQ, ELROQ, SW4.x, SW5.x
Cause: Currently still unknown, it is suspected to be a crash of the graphics driver.
Workaround: Switch off the vehicle and wait 10-15 minutes (the so-called bus rest, i.e. the internal data bus restarts)
History / Current status
First mentioned in Community News February 2025
Hand recognition unreliable
Although your hands are on the steering wheel, the message appears that you should take over the controls. In particular, certain grip positions do not work or only work to a limited extent.
Affected vehicles: ENYAQ, SW3.x, SW4.x
Cause: In some ENYAQs, there is a defect in the hand recognition on the steering wheel (SW3.x ENYAQ). In newer models, this appears to be a software error (SW4.x ENYAQ).
Workaround: Change the position of the hands on the steering wheel / re-grip
Solution from Skoda: The steering wheels have been replaced on some ENYAQs with SW3.x
History / current status
Known since ENYAQ production in 11/2020
Charging & Energy
Charging limit shifts to 100 % by itself
The charging limit is set to 100% although it has not been moved manually and there are no different settings in a charging location.
Affected vehicles: all electric cars (ENYAQ & ELROQ), all SW versions
Cause: Unknown, probably an error in the software
Workaround: manual check before charging, manual reset to less than 100%
Solution from Skoda: unknown
History / current status
Known since the beginning of 2023
Charge level jumps up when unplug or drops when plugging in
When plugging in for charging, the charge level shown on the display drops by a few per cent. After charging, the charge level displayed jumps by a few per cent after a few minutes.
Vehicles affected: ENYAQ, ELROQ, SW4.x, SW5.x
Cause: Unknown. A software error is suspected, but it is more likely that the battery management system does not yet have sufficient data for a precise calculation. It is noticeable that mainly new vehicles are affected. There is no adjustment when charging to 100%.
Workaround: Experimentally, you can try to charge several times from very low charge levels to 100%. There is no evidence that this really helps.
Solution from Skoda: unkown
History / current status
Known since May 2024
Charging locations do not work or do not work properly
If charging locations are configured, the vehicle is not charged or the charging location cannot be created in the software
Vehicles affected: ENYAQ and ELROQ, all SW versions
Cause: unknown
Workaround: Do not use charging locations
Solution from Skoda: unkown
History / current status
Known since 2021
PV surplus charging stops
When charging the car with PV surplus, the charging process stops as soon as there is no more surplus and does not restart with the presence of PV surplus
Affected vehicles: ENYAQ, SW3.x
Cause: When updating the software to 3. 7, it can happen that the AC onboard charger of the ENYAQ is not restarted and then causes this error
Workaround: Pull fuse 3 and plug it in again (ATTENTION: Do this at your own risk!)
Solution from Skoda: Rebooting the AC onboard charger in the workshop
History / current status
Known since update to SW 3.7
Delayed charging does not reach the target limit
If the charging location is set with delayed charging, the set charging limit is not reached .
Affected vehicles: All models, all SW versions
Cause: Unknown, suspected to be a software error that leads to a delayed start of charging or that does not sufficiently take the charging power into account.
Workaround: avoid delayed charging
Solution from Skoda: unkown
History / current status
Known since 2021
Loss of a phase during charging
When charging with AC, the vehicle loses a phase after 10-30 minutes and only charges with 7.2kW instead of 11kW
Affected vehicles: ENYAQ with SW 3.x
Cause: Software error that recognises a phase as faulty and switches it off.
Workaround: reconnect
Solution from Skoda: A software update is necessary and in progress
Progress / current status
Solution communicated by Skoda in December 2024
Known since SW 3.7
12V Battery Problem
You often receive the message that the ‘battery protection limit’ has been reached, which is triggered by the vehicle as soon as the voltage of the 12V battery falls below 11.8V. KESSY no longer functions and in serious cases the vehicle can no longer be started.
Affected vehicles: all vehicles, primarily second generation ENYAQs
Cause: unknown, it is assumed that the 12V battery is not recharged often enough, there was a batch of faulty batteries or that a classic wet battery is not suitable for the increased current requirements of the vehicle electronics and software (access with the app)
Workaround: it helps to switch on the vehicle or to drive or charge it so that the 12V battery is recharged. You can limit access to the MySkoda app by switching off “Wake up vehicle” in the profile
Solution from Skoda: There are instructions for workshops, the 12V battery is often replaced
History / current status
Increased occurrence in winter 2024/2025
Known since 2023
Vehicle functions & comfort
Headlight levelling defective
On vehicles without Matrix LED, the headlamp levelling function no longer works. Settings in the vehicle are not adopted by the headlights.
Affected vehicles: Vehicles without matrix LED, primarily with SW3.x
Cause: There is a software error that prevents the position from being adjusted in the headlamp control unit.
Workaround: none, have the setting in the centre position carried out by a workshop or reset/restart the control unit.
Solution from Skoda: Replacement of the control unit, but this is not the cause and the problem may occur again
Progress / current status
Skoda is working on a solution
Squeaking brake pedal
The brake pedal squeaks when used, lubricating the moving parts does not help
Vehicles affected: all
Cause: The squeaking comes from the brake booster, the function is not restricted
Workaround: none
Solution from Skoda: Replacement of the brake booster
Progress / current status
solved, workshop visit necessary
Electric seat adjustment works unreliably
The electric seat does not move to the position associated with the profile of the user logging in, but remains in front of it (further back).
Affected vehicles: All ENYAQ and ELROQ with electrically adjustable seats
Cause: unknown, it is suspected that it could be a safety function
Workaround: Manually move the seat into the correct position using the buttons on the side
Solution from Skoda: unknown
History / current status
Known since the introduction of “comfort entry” with SW3.0
DCC chassis does not work
There is no noticeable difference between the individual settings on vehicles with DCC suspension. All settings feel the same. Not to be confused with correctly functioning DCC, where the difference is simply too small and subjectively imperceptible.
Affected vehicles: ENYAQ with SW 4.x
Cause: Software error in the control of the DCC, so that the driving mode buttons “Comfort, Normal and Sport” are ineffective.
Workaround: none
Solution from Skoda: Software update of the control unit in the workshop
History / Current status
Known since October 2024
Community Feedback & Wishes
Filter for charging providers
When planning the route, it is not possible to filter for other charging providers except IONITY and Powerpass (Skoda’s own service) or to set that route planning with a charging stop should preferably be carried out with specific providers.
Affected vehicles: All ENYAQ and ELROQ
Cause: Function not provided by VW/Cariad (Skoda), instead focus on own charging provider “Powerpass” speaks Elli
Workaround: Charge planning with third-party app in Android Auto or Apple CarPlay, manual search for charging stations in the navigation software
Solution from Skoda: none
History / current status
Presented to board members at VAC in September 2024
Preheating for Software 3 is missing
There is no battery preheating to optimise charging in cold weather or with a cold battery
Affected vehicles: ENYAQ with SW 3.x
Cause: Not provided for in the software, but hardware is available in the vehicle
Workaround: “YoYo” driving shortly before the charging stop (accelerate, recuperate and repeat in quick succession)
Solution from Skoda: currently none, update of the software for PreHeating under discussion
History / current status
Known since ENYAQ production in 11/2020
switching connected mobile phones
Only one phone can be connected to Android Auto or Apple Carplay at a time. Switching between the connected phones is difficult or extremely annoying and not easy to do.
Affected vehicles: all ENYAQ and ELROQ
Cause: The “faster” smartphone connects and starts CarPlay or Android Auto
Workaround: Put the smartphone that should not connect into flight mode until the other phone is connected.
Solution from Skoda: unkown
History / current status
Presented to board members at the VAC in September 2024
Notice
All information on this page is provided to the best of my knowledge and is based on feedback from the community, my own observations and publicly available information.
Despite careful research, no guarantee can be given for accuracy, completeness or timeliness.
This status board is not official information from Škoda Auto or affiliated companies.
Changes or other causes, solutions or behaviours due to software updates, country-specific differences or individual vehicle specifications are possible at any time